legal
refund policy
last updated july 16, 2026
The short version
If Pro isn’t for you, tell us within 7 days of your first payment and we’ll refund it in full. No forms, no questions, no guilt trip from the owl.
1. First payment — 7-day money-back
Your first Pro payment (monthly or yearly) is fully refundable for 7 days from the charge date. Email support@rankd1600.app from your account email with “refund” in the subject. Refunds are issued to the original payment method within 5–10 business days.
2. Renewals
Renewal charges are not automatically refundable, but if a renewal just went through and you meant to cancel, contact us within 72 hours and we’ll make it right. You can cancel anytime and keep access until the end of the paid period.
3. Parent-paid subscriptions
The same rules apply; the refund goes to the paying parent’s payment method. The student’s progress and data are never affected by a refund.
4. Institution licenses
Institution licensing is governed by the written agreement with the institution, not this policy.
5. Abuse
We reserve the right to decline refunds that show a pattern of abuse (for example, repeatedly subscribing, consuming unlimited usage, and refunding).